Universal Roof and Contracting Google rating
Universal Roof & Contracting is one of our sponsors. This page uses only its public Google reviews and its own website.
On November 8, 2026, its Orlando profile, listed on Google as Universal Roof And Contracting Orlando, showed 4.7 stars from 737 reviews. Universal's website shows a 4.6 Google figure and "1,200+ reviews online"; the numbers here are for the Orlando profile alone.
| Measure | Orlando Google profile |
|---|---|
| Rating | 4.7 from 737 reviews (Nov 8, 2026) |
| Reviews we read | The 50 newest, June 12, 2025 to Oct 16, 2026 |
| Stars in that sample | 47 five-star, 1 four-star, 2 one-star |
| Reviews with written text | 46 of 50 |
| Owner replies | 47 of 50 |
What customers mention most
For this tally, we sorted Universal Roof and Contracting's Google reviews newest first. We read the 46 written reviews among the 50 newest and tagged each one by what it praised or complained about. One review can count toward several themes.
| Theme | Reviews (of 46 with text) |
|---|---|
| Names a specific employee (project manager, salesperson, office staff) | 39 |
| Communication and progress updates | 22 |
| Cleanup after the job | 10 |
| Fair or reasonable price | 6 |
| Honest or no-pressure advice | 6 |
| Repeat customer | 6 |
| Roof finished in one or two days | 6 |
| Came back to fix something after the job | 5 |
| Metal roof installed | 3 |
Project managers are the staff named most often. Customers credit them with keeping jobs on schedule and with texts or calls about progress.
Google's own review topics, which draw on all 737 reviews, point the same way. On Nov 8, 2026, "roof replacement" had 152 mentions, "professional work" 38, "courteous staff" 26 and "timely completion" 23.
Three reviews in customers' words
"Universal Roofing did an awesome job on my house by putting on a metal roof." Roy G., June 2026
"No high pressure sales pitch. Mike Ramos and his crew were timely and hard working." Lorraine C., October 2026
"Mr Brian provided us with a report and photos describing what had occurred and the resolution." Gerardo M., April 2026, on a warranty service call
What reviewers say about metal roofs
Three of the 46 written reviews describe a metal roof. In June 2026, one owner wrote that the foreman returned messages within 15 minutes and that Universal worked with him on price. He added that his next-door neighbor plans to get a metal roof from Universal too.
An October 2025 reviewer switched from shingles to metal and had the gutters replaced. She had two other estimates first and said every step was explained in detail.
A March 2026 reviewer replaced a leaking 15-year-old tile roof with metal, which he said cost $20,000 less than new tile. The job, including a rebuilt chimney, took three days.
Service after the job
Five reviews describe Universal coming back after the roof was finished. One owner said blown-off ridge caps were repaired without charge a few years after a complex replacement.
Another said a vent leak several years after a post-hurricane replacement was fixed quickly, along with minor ceiling damage. A third said a warranty call was scheduled fast and closed out with a report and photos.
Complaints in the sample
Two of the 50 reviews were one-star, and one of them left no text. The other, from November 2025, said a subcontractor installed a skylight without carrying the roof membrane over its curb.
That reviewer reported a leak, interior damage and calls that went unanswered. It was one of three reviews in the sample without a public reply from Universal.
Whoever you hire, ask who will be on your roof: the company's own crew or a subcontractor. Then ask who you call if something leaks later.
Metal roofs Universal installs
Universal's Orlando metal roofing page lists three systems. It installs standing seam, which it calls its most-requested profile, plus stone-coated steel and metal pressed into tile and shingle profiles.
The company is veteran-founded and has been based in Orlando since 1993. Its metal install runs in four steps:
- A free inspection: measuring the roof, checking the decking and matching a metal system and grade to the house, then a written, itemized quote.
- Tear-off, deck repair and a high-temperature underlayment.
- Panels set to the manufacturer's spec, with flashing at every penetration.
- A walk of the finished roof, the city's final inspection and manufacturer warranty registration.
Universal's Orlando office and phone
Universal Roof and Contracting's Orlando office is at 5655 Carder Rd, Orlando, FL 32810. Phone (407) 295-7403.
Its free roof inspections cover Orange, Seminole, Osceola, Lake and Volusia counties.
Florida Universal Roofing, Inc., on Acme Street in Orlando, is a different company with its own Google profile. Check for the Carder Road address before you read reviews or book.
How the free inspection works
Book online at universalroof.com or call the Orlando office. An inspector looks at the roof covering, the flashing, the edges and, where it can be reached, the attic side.
You get:
- Photos of every problem area found
- A written condition summary in plain language
- An itemized, fixed-scope quote, only if work is needed
You keep the photos and the report whether or not you hire Universal. Its inspection page says that if the roof has years left, the report will say so.
To compare, see the other metal roofers on our Orlando metal roofer list, or check typical prices on our Orlando metal roof cost page.
Sources: Google Business Profile, Universal Roof And Contracting Orlando (rating, review topics and the 50 newest reviews, pulled Nov 8, 2026); Universal Roof & Contracting, Metal Roof Installation in Orlando; Universal Roof & Contracting, Roof Inspection in Orlando; Universal Roof & Contracting, Roof Replacement Orlando; Google Business Profile, Florida Universal Roofing, Inc. (checked Nov 8, 2026).
Price a metal roof for your house
Tell us which metal roof you're leaning toward. Two sponsored metal roofers will quote it.